Frequently Asked Questions
What is VikingFood?
VikingFood is a restaurant marketing firm bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. You can order from any of our partner restaurants for delivery for only $3.99. You can place an order online through this website, through our app, or call 360-922-0819 and one of our customer service representatives will assist you with placing your order. A $1/mi pro-rated, taxable, distance fee will apply after 4 miles from the restaurant. A $0.75 taxable service fee will also apply. A working phone number is required to order.
How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 30-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance. All multi-restaurant orders have at least a 1 hour quote time.
What are my payment options?
* Residential/Hotel: Cash, Credit Card, and VikingFood Gift Cards.
* Corporate: Cash, Credit Card, Company Check (company check address must match delivery address) and VikingFood Gift Cards.
If you are paying with cash and have a bill larger than $20.00, please either leave a note on your online order or tell us over the phone. Your self-employed delivery professional does not carry enough change to break large bills without notice.
We accept Visa, Master Card, American Express, and Discover credit cards. The card being used and photo ID must be presented upon delivery and a signature will be required.
Can I order from multiple restaurants?
Yes. The delivery fee will apply for each order. A $3.99 delivery fee discount may apply if the restaurants in question are close together. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 360-922-0819 and a customer service representative will assist you with your request.
Can I cancel my order?
Orders cannot be canceled once your order has started being prepared. If you need to cancel or make changes to an advanced order, call 360-922-0819 and a customer service representative will assist you.
I have a problem with my order. What should I do?
If there are any problems with your order, please call us ASAP once the order has been delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, please give the driver the incorrect item. If the incorrect item was correct after inspection, you will be charged for both items.
If you have any further questions, please give us a call. We are here to help!