Frequently Asked Questions
February 20th, 2020 Update
Why do prices suddenly seem higher?
In November we had (due to the Governor's orders) updated the fee structure to be its own line item, but due to feedback from the community, we have decided to being rolling our fee structure back to the old way a bit earlier. Expect to see much lower serrvice fees across more and more vendors going foward.
We will update here with our progress and new information as it becomes available. We aim to have our new system rolled out by early March.
What does the Service Fee pay for?
The Service Fee is what allows Viking to be in business. 100% of the delivery fee, tip, and any distance fee goes directly to your driver. 100% of taxes go to the required entities, the City of Bellingham and the Washington Department of Revenue.
The Service Fee helps Viking Food to do all of the below:
Pay our lowest paid employee $16 per hour.
Pay 100% of our employee's healthcare with a low deductible and low out of pocket maximum.
Run a profit-sharing program where 25% of our profits each quarter are divided evenly among our employees.
What is Viking Food?
Viking Food is a restaurant marketing firm bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. You can order from any of our partner restaurants for delivery for only $3.99. You can place an order online through this website, through our app, or call 360-922-0819 and one of our customer service representatives will assist you with placing your order. A $1/mi pro-rated, taxable distance fee will automatically apply after 4 miles from the restaurant. A working phone number is required to order.
How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 30-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance. All multi-restaurant orders have at least a 1 hour quote time.
What are my payment options?
* Residential/Hotel: Cash, Credit Card, and Viking Food Gift Cards.
* Corporate: Cash, Credit Card, Company Check (company check address must match delivery address) and Viking Food Gift Cards.
If you are paying with cash and have a bill larger than $20.00, please either leave a note on your online order or tell us over the phone. Your self-employed delivery professional does not carry enough change to break large bills without notice.
We accept Visa, Master Card, American Express, and Discover credit cards. The card being used and photo ID must be presented upon delivery and a signature will be required.
Can I order from multiple restaurants?
Yes. You can place an order from each restaurant. The delivery fee will apply for each order. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 360-922-0819 and a customer service representative will assist you with your request.
Can I cancel my order?
Orders cannot be canceled once your order has started being prepared. If you need to cancel or make changes to an advanced order, call 360-922-0819 and a customer service representative will assist you.
I have a problem with my order. What should I do?
If there are any problems with your order, please call us ASAP once the order has been delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, please give the driver the incorrect item. If the incorrect item was correct after inspection, you will be charged for both items.
If you have any further questions, please give us a call. We are here to help!
If you need to contact ownership directly, please email email@example.com.
To Our Community Members,
In preparation for the novel coronavirus, we have suggested drivers follow the tips and best practices listed below:
Keep your hands equipment clean
Wash your hands often with soap and warm water for at least 20 seconds. Rub your fingernails back and forth into your palm while applying pressure. Most germs live under fingernails. In between hand-washings, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Wipe down your phone and stylus frequently.
Don't touch your face
Avoid touching your eyes, nose, or mouth with unwashed hands.
Cover your cough
Cover your mouth and nose when you cough or sneeze with your upper sleeve or tissue, not with your hands. Wash or sanitize after coughing or sneezing.
Clean common areas
Clean and disinfect objects and surfaces you often touch, such as countertops and door handles.
Stay home if you are sick
Your health is important. If you are feeling ill, please stay home until you are no longer experiencing symptoms.
Drivers will be given alcohol wipes to disinfect their phones prior to customers signing and will also be provided hand sanitizer. We understand the precautions that several members of the community wish to take. If you are paying with a credit card and you prefer not to sign or want your driver to leave your order at your door to minimize contact, there is a special items section on our restaurant menus to indicate these preferences or you can call our office at 360.922.0819 and we will happily accommodate. We have suggested to all contracted drivers that they remain home if they are feeling unwell. We are also limiting in-office staff to essential personnel and encouraging our dispatchers to work from home.
March 13th Update: We have decided to temporarily suspend the requirement for a signature to help eliminate touchpoints for our customers.
March 23rd Update: Due to Governor Inslees Stay Home, Stay Healthy order, we feel we must take further steps to minimize contact and practice social distancing. Effective immediately, we will be doing no contact deliveries by default. Contracted drivers will leave your order at your door, remain at the residence in their vehicle, and then call or text to make sure you have received your order. We will still accept cash because we know that may be all some people have, but we encourage customers to use debit/credit cards as much as possible. For cash orders, drivers have been advised to maintain six feet of distance during the transaction. We are also suspending the delivery of sodas from Viking. Beverages from restaurants are still available.