Frequently Asked Questions
What is Viking Food?
Viking Food is a restaurant marketing firm bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. You can order from any of our partner restaurants for delivery for only $4.99. You can place an order online through this website, through our app, or call 360-922-0819 and one of our customer service representatives will assist you with placing your order. A $1.25/mi pro-rated, taxable distance fee will automatically apply after 4 miles from the restaurant. A working phone number is required to order.
How long does it take for delivery?
The average delivery time varies based on volume, time of day, and your chosen restaurant. We typically quote between 30-70 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance.
How is the initial estimated delivery time calculated?
The initial estimated delivery time displayed on the sidebar and the checkout page is calculated by adding together Park Time, Typical Prep Time, Temp Prep Time, Drive Time, and Padding.
Park Time is set to 5 minutes for almost all restaurants. A few are set to 10 minutes because it can sometimes take a bit to park there.
Typical Prep Time is the time it typically takes for the restaurant to prepare an order. These values range from 15 to 60 minutes, depending on the restaurant. The amount of time to prepare an order varies based on the size of the order and the time of day. We use the higher end of this range because we prefer to be on time.
Temp Prep Time is time that is sometimes added to a restaurant's Typical Prep Time if the restaurant is very busy. Most of the time, this is set to zero.
Drive Time is the time it takes to drive from your chosen restaurant to your address. It is provided by Google using typical traffic conditions. It is generally fixed.
Padding is time added to the estimated delivery time if we are very busy for the number of drivers on at that time. Most of the time, this is set to zero.
Almost all orders are sent to the restaurant the second they come in. However, if we are extremely busy and think a driver may arrive after the order is ready, we will hold the order for a few minutes to ensure your food arrives hot and fresh.
Once the restaurant receives the order, which can sometimes take a few minutes if they are busy, they will set a timer for when the order will be ready. This will update the Real-Time ETA on the post-checkout screen and the My Account page.
As the order progresses, the ETA will update in real-time using the timer provided by the restaurant (and any updates to it) and your driver's GPS location. If the restaurant is taking longer than they initially quoted, the ETA will appear to stall and/or increase. Once preparation is complete, your driver will update the status, and the ETA will update.
What are my payment options?
* Cash, Credit Card, and Viking Food Gift Cards.
If you are paying with cash and have a bill larger than $20.00, please either leave a note on your online order or tell us over the phone. Your self-employed delivery professional does not carry enough change to break large bills without notice.
We accept Visa, Master Card, American Express, and Discover credit cards.
Can I order from multiple restaurants?
Yes. You can place an order from each restaurant. The delivery fee will apply for each order. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 360-922-0819 and a customer service representative will assist you with your request.
Can I cancel my order?
If you need to cancel an order, please call us ASAP at 360-922-0819. Orders cannot be canceled once your order has started being prepared. If you need to cancel or make changes to an advanced order, call 360-922-0819 and a customer service representative will assist you.
I have a problem with my order. What should I do?
If there are any problems with your order, please call us ASAP. We will then fix the mistake the way you want it fixed. We will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, refund you the amount, or issue a credit towards a future order.
If you have any further questions, please give us a call. We are here to help!
If you need to contact ownership directly, please email email@example.com.
PLEASE CONTACT Viking Food WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES